1. Who We Are
This website is operated by: Octovel Tech & Advisory S.A.R.L, Commercial Register No. 2083633, Address: Centrale Street, Seryani Building, #41, GF, Bourj Hammoud, Maten, Mount Lebanon. Email: info@octovel.com.
For the purposes of this Policy, Octovel acts as the entity responsible for processing personal data collected through its website and its communication channels.
This Policy applies to website visitors, individuals who submit contact forms, and individuals who communicate with Octovel by email or through other official channels. Information collected as part of a diagnostic assignment, study, or professional engagement may be subject to separate confidentiality provisions or agreements.
2. What Data Do We Collect?
Depending on the nature of your request and your interaction with Octovel, we may collect information you provide directly, including your name and surname; company, organization, or institution name; business sector; region or geographic area; telephone or WhatsApp number; email address; request or message content; general information about your project, its idea, or its stage of development; and your answers to training-interest surveys.
We may retain information necessary to follow up on your communications with Octovel, including messages sent by email, WhatsApp, or other communication channels used.
Technical data may include your IP address, browser type and version, device type, certain technical information about your system, the date and time of your visit, and information relating to your interaction with the website.
Certain technical information may be processed to detect automated activity, prevent misuse, and protect forms against fraudulent or unwanted submissions. Standard contact forms do not request identity numbers or payment information.
3. Why Do We Use Your Data?
The data we collect may be used to respond to your requests and questions; arrange a diagnostic visit or introductory discussion with Octovel; understand the general nature of your needs; prepare an initial analysis or preliminary assessment of your project; follow up on communications and requests; plan training courses and notify you when registration opens, at your request; protect the website against abusive, fraudulent, or automated activity; and improve website functionality and user experience.
Marketing communications: Octovel uses your data for marketing communications only where the required consent has been obtained. You may withdraw that consent at any time. Submitting a request through a form does not, by itself, constitute consent to receive marketing communications.
4. With Whom Do We Share Your Data?
Octovel does not sell or rent your personal data to third parties. Access to data is limited to Octovel team members who need it to process your request or follow up on your file.
In operating the website and its services, certain data may be processed by technical service providers working in website hosting and security, form management and submission, verification and protection against automated submissions, and professional email and communication services.
Some processing or hosting may take place outside Lebanon, depending on the infrastructure used by these providers. Data may also be disclosed to competent authorities where required by applicable law, a court decision, or a legal obligation.
5. Data Retention and Security
Octovel retains personal data only for as long as necessary to fulfil the purposes for which it was collected and to meet legal or contractual obligations. When data is no longer necessary, it may be deleted, destroyed, or anonymized, depending on the circumstances and applicable obligations.
Octovel implements reasonable technical and organizational measures to protect personal data, including secure HTTPS connections, restricting access to authorized persons, using professional email services, and using tools designed to protect against automated and abusive activity.
Despite these measures, no method of transmitting or storing data over the Internet can guarantee absolute security.
LEVOR AI assistant: our website offers a chat with an AI assistant. Chat texts are kept for up to 90 days to improve the service and follow up on requests, then deleted automatically; we do not ask for personal data in the chat. You may request deletion at any time via info@octovel.com.
LEVOR on WhatsApp: messages to Octovel’s WhatsApp number are answered by an AI assistant, so the replies you receive from it are generated automatically, and you may ask to speak with the Octovel team at any time. In this conversation we process your phone number, your WhatsApp profile name and the text of your messages, in order to answer your enquiries, introduce the company and its services, and pass your request to the team when needed. If you ask us to register a request and explicitly agree, we keep the details you provide for it. LEVOR conversation data is deleted automatically from its systems after 90 days, and then remains in backup copies for no more than 30 days before it is gone. Anything you send to the Octovel team with your consent is treated as correspondence with the company. You may request deletion of your data at any time via info@octovel.com.
6. Your Rights Regarding Personal Data
Subject to applicable law, including Lebanese Law No. 81/2018, you may have the right to request information about personal data concerning you that we hold; request correction of inaccurate or incomplete data; request deletion where legal conditions permit; object to certain processing within the limits provided by law; and withdraw consent where processing is based on that consent.
To exercise these rights, contact info@octovel.com and use the subject line "Personal Data Request".
To protect your information, Octovel may need to verify your identity before processing your request. We will seek to respond within the periods required by applicable law or, where no specific period applies, within a reasonable time.
7. Cookies, External Links, and Minors
The website may use cookies or similar technologies necessary for its operation, security, and provision of services. If Octovel introduces analytics, tracking, or advertising tools that require additional information or consent, this Policy will be updated accordingly and in line with applicable law.
The website may contain links to external platforms or services, including Facebook, Instagram, TikTok, Telegram, and WhatsApp. When you access those platforms, their own privacy policies and terms of use apply. Octovel is not responsible for the privacy or data-processing practices of those external services.
Octovel’s services and content are primarily intended for businesses, organizations, project owners, and adults concerned with its professional activities. Octovel does not knowingly seek to collect personal data from individuals under the age of 18. If we become aware that a minor’s personal data has been collected inappropriately, we will take appropriate steps in accordance with applicable law.
8. Changes to This Policy and Contact
Octovel may update this Privacy Policy to reflect changes in its services, data-processing practices, or applicable law. Any update will be published on this page.
For questions about this Policy or the processing of your personal data, contact Octovel Tech & Advisory S.A.R.L, Email: info@octovel.com, Address: Centrale Street, Seryani Building, #41, GF, Bourj Hammoud, Maten, Mount Lebanon. Website: www.octovel.com.
In the event of any discrepancy in interpretation between the language versions of this Policy, the Arabic version shall prevail.